About the Role
Forrest Solutions is seeking an experienced and professional Senior Receptionist to provide exceptional front desk and workplace experience services for a leading law firm in downtown Washington, DC. This is a high-level position requiring impeccable communication, organizational, and customer service skills to maintain the firm’s 5-star service standard.
As the heart of the office and first point of contact, the Senior Receptionist plays a pivotal role in fostering a welcoming and professional environment for clients, attorneys, and staff while coordinating a variety of office operations and administrative tasks.
Key Responsibilities
- Greet visitors, clients, attorneys, and staff with a friendly and professional demeanor.
- Manage building security system access for guests and visiting attorneys.
- Handle multi-line phone systems, directing calls appropriately and efficiently.
- Schedule conference room meetings using specialized software.
- Assist with conference room setup, including furniture arrangement, signage, and temporary equipment needs.
- Order and coordinate catering services for meetings and events.
- Maintain the cleanliness and organization of reception and common areas.
- Oversee visitor office reservations and ensure office setup meets visitor needs.
- Restock lounge and kitchen supplies, and manage kitchen facilities.
- Submit maintenance work orders and liaise with office management for facilities issues.
- Monitor furniture placement and manage plant care.
- Provide parking validations and assign visitor access cards, tracking usage.
- Respond to guest inquiries, assist with Wi-Fi access, and manage special requests.
- Perform clerical duties such as photocopying, faxing, and handling special projects as assigned.
- Document processes and procedures for operational guides.
- Follow and enforce security and emergency protocols.
- Respond calmly and efficiently to emergencies, making appropriate notifications.
Qualifications
- Proven experience in a receptionist, administrative, or client-facing role, preferably in a professional services environment.
- Exceptional communication and interpersonal skills with a focus on delivering 5-star customer service.
- Ability to handle multiple tasks, prioritize, and manage stress effectively.
- Strong organizational and problem-solving skills.
- Proficiency with Microsoft Office Suite and scheduling software.
- Familiarity with meeting room management and event coordination.
- Professional appearance and demeanor suitable for a high-profile law firm.
Why Join Us?
- Competitive pay at $30/hour.
- Opportunity to work with a leading law firm in a prestigious downtown DC location.
- A collaborative, professional environment where excellence is recognized and rewarded.
How to Apply
If you meet the qualifications and are passionate about delivering exceptional service, please submit your resume detailing your experience and suitability for the role.
Be the face of excellence and professionalism in our workplace. Join us as a Senior Receptionist!
Forrest Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
